Terms of Service

Last updated: June 2026

These terms apply when you book or use services from valleyroots.tech. By booking or paying, you agree to them.

Our services

We provide computer and tech support, in person and remotely, including consults, remote sessions, on-site visits, and drop-off bench work. Service descriptions and prices are listed on our site and may change over time.

Booking and payment

When you book, your time is held and confirmed once payment is completed. Some services collect a fixed fee up front; any additional time or work beyond what that fee covers is billed afterward at the applicable rate. Prices shown are for labor.

Parts

For repairs and upgrades, replacement parts (such as drives, memory, and OS licenses) are billed at our cost with no markup, and we source the best price we reasonably can for you. Prebuilt or custom-built computers we sell are priced separately.

Memberships

Memberships are monthly subscriptions billed through our payment processor. They renew automatically and can be cancelled anytime from the billing portal; cancellation stops future billing and is not retroactive.

Reschedules, cancellations, and refunds

You can reschedule or cancel from the link in your confirmation email. If you need a refund, contact us and we will work it out with you. We stand behind our work with a no-fix, no-fee guarantee on diagnostic labor: if we cannot resolve your issue, you are not charged for the labor spent trying. Parts, hardware, and third-party services are separate.

Back up your data

Please back up important data before any service. While we take care with your equipment, we are not responsible for loss of data, and we recommend keeping your own current backups. We can help you set up a backup if you would like.

Disclaimers and liability

Services are provided with reasonable care and skill. To the extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of the State of Oregon, USA.

Contact

Questions? Email hello@valleyroots.tech or call 503-832-5905.